THE POWER OF CONVERSATION: Performance Reviews that Make an Impact
Overview
Performance reviews are often seen as a routine HR exercise, yet when done effectively, they can drive engagement, performance, and professional growth. Performance reviews are no longer just about evaluating past performance—they must be forward-focused, data-driven, and AI-enhanced to drive continuous engagement and professional development. AI-powered analytics, real-time feedback platforms, and digital coaching tools are revolutionizing how leaders conduct performance conversations, ensuring they are fair, personalized, and impactful.
This interactive five-day training course equips leaders and managers with the skills to conduct meaningful, impactful performance reviews that go beyond evaluation to inspire action and development. Participants will learn to foster open conversations, deliver feedback / feedforward that motivates, and align performance discussions with business objectives. Through self-assessments, group exploration, game-based learning, and practical exercises, they will develop a performance management approach that strengthens relationships and drives results.
Price: $5,000.00
5-Day Training Program (4 Hours per Day)
Delivery Methods
🔹 Self-Assessments & Reflection – Self-discovery exercises for deeper insights
🔹 Games-Based Learning – Interactive challenges that reinforce thinking skills
🔹 Facilitator-Led Discussions – Engaging conversations with real-world applications
🔹 Case Studies & Business Scenarios – Exploring successes and failures
🔹 Group Problem-Solving & Debates – Encouraging diverse perspectives
🔹 Experiential Learning & Hands-on Activities – Bringing concepts to life
Objectives:
By the end of this course, participants will be able to:
✔️ Understand the purpose and impact of performance reviews on employee engagement and business outcomes.
✔️ Conduct performance conversations that are engaging, constructive, and forward-focused.
✔️ Utilize effective questioning and active listening techniques to enhance dialogue.
✔️ Deliver both positive and constructive feedback using best practices.
✔️ Set SMART goals and create action-oriented development plans.
✔️ Manage difficult conversations and address performance issues with confidence.
✔️ Overcome biases and ensure fairness in evaluations.
✔️ Foster a continuous feedback culture beyond the annual review.
✔️ Use storytelling techniques to make feedback resonate.
✔️ Strengthen relationships and motivation through meaningful recognition.
✔️ Leverage AI-powered performance analytics – Use AI-driven dashboards to track real-time performance trends and engagement levels.
✔️ Enhance feedback with AI-driven sentiment analysis – Learn how AI detects emotional responses to optimize feedback delivery.
✔️ Use AI-powered coaching tools for continuous development – Explore how AI-driven learning platforms support employee growth beyond reviews.
✔️ Optimize goal setting with AI-driven performance forecasting – Understand how AI-powered data models help set realistic, high-impact performance goals.
✔️ Develop a future-proof feedback strategy – Adapt to AI-driven workplace feedback trends, digital recognition, and employee development strategies.
Programme Outline
Day 1: Rethinking Performance Reviews—A Strategic Approach
🔹 Welcome & Icebreaker: “Best and Worst Performance Conversations” – group storytelling activity.
🔹 Why Performance Reviews Matter: The strategic role of performance management.
🔹 The Power of Conversations in Engagement & Motivation: Research insights and case studies.
🔹 Self-Assessment: Evaluating personal beliefs and biases about performance appraisals.
🔹 Facilitator-led Discussion: Myths and misconceptions of performance reviews.
🔹 AI & Performance Data Analysis: How AI-driven tools analyse employee performance trends and engagement metrics.
🔹 Game-Based Learning: Performance Review Role Play—identifying what works and what doesn’t.
🔹 Reflection & Action: Identifying current challenges and expectations.
Day 2: Creating a Safe and Engaging Conversation Space
🔹 Building Trust in Performance Conversations: The role of trust and a supportive work culture in driving team engagement and performance.
🔹 Active Listening & Powerful Questions: Practical exercises in deep listening and probing techniques.
🔹 Self-Discovery Exercise: Recognizing personal communication strengths and blind spots.
🔹 Facilitator-led Discussion: Handling different employee mindsets (high performers, underperformers, disengaged employees).
🔹 Case Study & Group Activity: Breaking down real-life difficult conversations.
🔹 AI-Enhanced Feedback Practice – Participants use AI-generated sentiment analysis to refine their communication strategies for engagement.
🔹 Practical Exercise: Designing an environment for an effective performance review.
Day 3: Delivering Feedback that Inspires & Drives Action
🔹 Principles of Effective Feedback: The science behind motivation and performance.
🔹 Feedback Models: SBI (Situation-Behaviour-Impact), COIN, and Radical Candor frameworks.
🔹 AI & Personalized Feedback Recommendations: How AI-powered coaching tools suggest tailored feedback strategies based on employee data.
🔹 Self-Critique Activity: Analysing personal feedback style.
🔹 Game-Based Learning: Feedback Maze—navigating constructive feedback conversations.
🔹 Practical Exercise: Practicing real-time feedback delivery using role-playing.
🔹 Facilitator-Led Discussion: Overcoming defensiveness and resistance in employees.
🔹 Reflection & Action: Personal commitment to improving feedback skills.
Day 4: Goal Setting, Growth Plans & Managing Difficult Conversations
🔹 Setting SMART Goals for Performance Improvement: Practical frameworks for goal alignment.
🔹 AI-Driven Goal Optimization: How AI-powered tools predict realistic, high-impact performance objectives.
🔹 Self-Discovery Activity: Identifying growth opportunities for employees.
🔹 Practical Exercise: Crafting individual development plans with a coaching approach.
🔹 Facilitator-Led Discussion: Navigating difficult performance conversations.
🔹 AI for Managing Difficult Conversations: How AI-driven sentiment analysis helps leaders navigate resistance and defensiveness.
🔹 Role Play & Group Coaching: Practicing tough discussions (low performance, conflict, resistance).
🔹 Bias Awareness Activity: Recognizing and mitigating unconscious biases in performance reviews.
🔹 Action Planning: Creating a personal framework for goal setting and coaching employees.
Day 5: Making Performance Reviews a Continuous Process
🔹 Shifting from Annual Reviews to Continuous Conversations: Best practices and real-world examples.
🔹 The Role of Recognition in Performance Management: How to make praise meaningful.
🔹 Case Study & Discussion: Companies that successfully build a feedback culture.
🔹 Storytelling & Influence: How to use narratives to reinforce feedback messages.
🔹 Game-Based Learning: “The Feedback Relay” – creating and delivering performance messages.
🔹 Final Self-Assessment & Peer Critique: Identifying progress and areas for growth.
🔹 Action Plan & Commitment: Designing a personal strategy for impactful performance conversations.
🔹 The Future of AI in Performance Management: How AI-driven workforce analytics will continue shaping employee feedback, development, and retention
🔹 Closing Reflection & Certificates: Sharing insights and key takeaways.
Key Features of the Programme:
✅ Highly Interactive: A blend of individual reflection, group exploration, and real-world application.
✅ Hands-On Exercises: Participants practice and refine their skills in real-time.
✅ Game-Based Learning: Making feedback and performance conversations engaging and memorable.
✅ Practical & Actionable: Tools and strategies participants can implement immediately.
✅ Personalized Development: Self-assessments and action plans tailored to individual needs.
This isn’t just about performance reviews—it’s about leading with AI-powered intelligence and human-cantered development for the future of work. 🚀