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LEADING THROUGH CONFLICT: Mediation & Resolution for the Future Fit Leader

Overview

Conflict is an inevitable part of human interaction, but the ability to resolve conflicts effectively is what sets strong leaders apart. In today’s workplace, AI-powered behavioural analytics, digital mediation tools, and sentiment analysis are transforming how leaders approach conflict resolution and mediation. This five-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.

Price: $5,000.00

5-Day Training Program (4 Hours per Day)

Delivery Methods

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Practical exercises
  • Best practice theory exploration

Objectives:

By the end of this training course participants will be able to: 

  • Learn, practice and follow a process of resolving conflict
  • Become more confident in handling interpersonal and common workplace conflict situations
  • Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
  • Enhance digital communication & negotiation skills – Learn how AI tools optimize language, tone, and delivery in difficult conversations.
  • Follow a step-by-step process of successfully mediating conflict between two parties.

Programme Outline

Day 1: Understanding Conflict – Foundations and Self-Awareness

Objective: Establish a shared understanding of conflict, its implications, and personal conflict resolution styles.

📌 Introduction & Icebreaker (15 min)

  • Brief introductions and expectations
  • Icebreaker: “Two Truths and a Conflict” – Participants share two truths and one conflict-related situation they’ve experienced

📌 Module 1: Conflict Resolution Primer (90 min)

  • Discussion: “Is conflict good or bad?” (Group debate)
  • Potential benefits & costs of conflict – Group brainstorming
  • Definition of workplace conflict – Case study discussions

☕ Break (15 min)

📌 Module 2: Conflict Anatomy (90 min)

  • The Four Possible Conflict Outcomes (win-win, win-lose, lose-win, lose-lose) – Interactive case study
  • Conflict Resolution Styles – Explanation of different styles
  • Self-Assessment: Participants discover their conflict resolution style and reflect in small groups
  • AI-Powered Conflict Analysis: How AI-driven tools identify conflict patterns, emotional shifts, and behavioural tendencies in the workplace.
  • AI & Conflict Resolution Styles: How AI-generated assessments help individuals identify and refine their conflict resolution approach. (Participants use AI-generated reports to analyse their personal conflict resolution style)

📌 Reflection & Wrap-up (30 min)

  • Key takeaways from self-assessment
  • Open discussion on how conflict styles impact team dynamics

 

Day 2: Communication & Language in Conflict Resolution

Objective: Equip participants with effective communication skills for resolving conflicts.

📌 Recap & Warm-up Activity (15 min)

  • Participants share one key takeaway from Day 1
  • Roleplay exercise: “Describe a conflict in 30 seconds” (to highlight language and perception)

📌 Module 3: The Language of Conflict Resolution (90 min)

  • The importance of language in conflict resolution – What works and what doesn’t?
  • AI-Optimized Conflict Language Models: How AI-driven language assistants help refine negotiation and conflict resolution phrases for clarity and impact.
  • Six conflict resolution language fundamentals – Interactive discussion with examples
  • Practice: Reframing statements for conflict de-escalation / AI vs. Human Conflict Messaging Challenge – Participants compare AI-generated de-escalation messages with human-crafted responses

☕ Break (15 min)

📌 Conflict Communication Scenarios (90 min)

  • Activity: “Difficult Conversations Lab” – Pairs practice handling tense situations using new language skills
  • Debrief: Participants reflect on what worked, what didn’t
  • AI in De-Escalation Techniques: How AI-powered coaching tools offer personalized guidance in managing difficult conversations.

📌 Reflection & Wrap-up (30 min)

  • What was most challenging? What felt effective?
  • Personal commitment: One language shift to implement immediately

Day 3: Conflict Resolution Process & Strategies

Objective: Provide participants with a structured approach to resolving conflicts.

📌 Recap & Icebreaker (15 min)

  • Pair share: What worked when applying conflict resolution language?
  • Warm-up: “Conflict Mapping” – Participants draw a simple diagram of a past conflict and discuss the key elements

📌 Module 4: The Conflict Resolution Process (90 min)

  • Explanation of Step-by-Step Conflict Resolution Process
  • Skill practice: Small group application using real-life workplace examples

☕ Break (15 min)

📌 Conflict Games & Counter-Tactics (90 min)

  • Interactive activity: Identifying common “games” people play in conflicts
  • Counter-strategies and de-escalation techniques
  • Roleplay: Applying counter-tactics in challenging conflict situations

📌 Reflection & Wrap-up (30 min)

  • Open Q&A and discussion
  • One key strategy each participant commits to practicing

Day 4: Mediation – Guiding Others to Resolution

Objective: Train participants on mediation skills to facilitate conflict resolution between others.

📌 Recap & Icebreaker (15 min)

  • Share a moment where they used any learned techniques so far
  • Warm-up: “The Mediator’s Mindset” – What does an ideal mediator look like?

📌 Module 5: Introduction to Mediation (90 min)

  • What is mediation?
  • Characteristics of an effective mediator
  • Key mediation tips – Do’s and Don’ts

☕ Break (15 min)

📌 The Four Steps of Mediation (90 min)

  • Explanation of the Four Mediation Steps
  • Group exercise: Applying mediation techniques in pairs
  • Case Study Simulation – Small group mediation scenarios

📌 Reflection & Wrap-up (30 min)

  • Group discussion: What makes mediation different from conflict resolution?
  • One commitment: “What I will do differently in future mediations”

Day 5: Recap, Action Planning, and Application

Objective: Reinforce learning, ensure long-term application, and create personal action plans.

📌 Interactive Review & Quiz (60 min)

  • Game: Conflict Resolution Jeopardy – Team-based quiz covering key concepts
  • Discussion: Most valuable learning insights from the week

📌 Real-World Application Workshop (90 min)

  • Participants bring a real-life conflict situation and apply conflict resolution/mediation techniques
  • Peer Coaching Exercise – Participants guide each other through conflict resolution plans

☕ Break (15 min)

📌 Final Action Planning & Commitment (90 min)

  • Creating a Personal Conflict Resolution Plan
    • Identify a workplace conflict they want to handle differently
    • Outline strategies and approaches based on the training
  • Peer Feedback & Commitment Sharing
  • The Future of Conflict Resolution & Mediation in an AI-Powered World: How leaders can integrate AI insights while maintaining emotional intelligence and human connection.
  • Closing Discussion & Next Steps

📌 Wrap-up & Certificates (30 min)

  • Summary of key learnings
  • Final reflections
  • Certification of completion

This flow ensures engagement, skill-building, and practical application, allowing participants to confidently resolve and mediate conflicts by the end of the program.